Accommodating conflict style

22 Oct

The point is not to categorize the user, but rather to give him or her a framework in which to assess responses and options.

Conflict style inventories include the Thomas Kilmann Understanding Human Development Martin, Judith and Nakayama, Thomas.

When everyone in a dispute expresses the totality of their concerns, it can foster understanding, empathy, and mutual respect.

Another advantage is that it sets the tone for future conflict resolutions, and it gives those involved the shared responsibility to resolve the problem.

This is the essence of collaborating conflict management, which focuses on finding a compromise that will make all parties feel as if they got what they wanted, even if it isn’t exactly what they thought they wanted.

To achieve this resolution, collaborating conflict management stresses the need for a mediator to listen to the wants, needs, fears, and concerns of all sides.

The most widely used tool for this is a conflict style inventory, typically a short questionnaire filled out by a user, with interpretation of the scores given in writing or by an instructor. Print Experiencing Intercultural Communication Craig, Grace and Dunn, Wendy.

When you critically listen to the concerns people in conflict have with each other, you diffuse the hostility by allowing free expression.

Many conflicts are generated because the sides aren’t listening to each other, so they tend to misunderstand the source of the other side’s reasons for not giving in.

The key, therefore, is to determine the extent to which each party in the conflict is willing to compromise.

For example, if two employees are arguing about who will do a specific task, and neither wants to give an inch, finding a happy medium in which both parties feel satisfied is the only solution.